Important Note: This Privacy Policy outlines Alibaba33's commitment to protecting your personal data. By using our platform, you agree to the processing of your personal data as described in this policy. Please read it carefully and contact us if you have any questions.
1Introduction
Alibaba33 (hereinafter referred to as "we", "the platform", or "Alibaba33") values the privacy of every member who uses our online betting platform at https://alibaba33.my. As a platform serving Malaysian players, we understand how important your trust is when it comes to handling your personal data.
This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal data. It also outlines the rights you have over your personal data and how to exercise them.
This policy applies to all users of the Alibaba33 platform, including website visitors, prospective members, and registered members. By accessing or using any part of our platform — whether to play slots, Live Casino, bet on the Malaysia Super League, or e-sports — you agree to the terms of this Privacy Policy.
Legal Basis: Alibaba33 processes your personal data based on your consent, contractual necessity, and our legitimate interest in operating a safe and responsible service, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
2Personal Data We Collect
Alibaba33 collects your personal data through several means. Below is a complete list of the types of data we may collect:
2.1 Data You Provide Directly
| Data Type |
Example |
Primary Purpose |
| Identity data |
Full name, MyKad/Passport number, date of birth |
Identity verification (KYC) |
| Contact data |
Phone number, email address |
Account communications and notifications |
| Financial data |
Bank account number, bank name, eWallet number |
Processing deposits and withdrawals |
| Login data |
Username, password (encrypted) |
Account security |
| Communication preferences |
Language preference, notification settings |
User experience improvement |
2.2 Automatically Collected Data
- Usage data: Games played, bet amounts, session duration, transaction history
- Technical data: IP address, browser type, operating system, screen resolution
- Location data: General location based on IP address (state/country level only)
- Cookie data: Session cookies, preference cookies, and analytics cookies (see Section 6)
- Device data: Unique device identifier, device model, app version
3How We Use Your Data
Alibaba33 uses your personal data only for lawful and stated purposes. Here are the key ways we use your data:
- Account management: Creating, maintaining, and securing your Alibaba33 account
- Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as your withdrawal payouts
- Identity verification: Conducting KYC checks to comply with legal requirements and prevent fraud
- Customer support: Responding to enquiries, resolving issues, and improving service quality
- Platform security: Detecting and preventing fraud, money laundering, and account abuse
- Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have agreed to receive them
- Product improvement: Analysing usage data to improve platform features, games, and the overall user experience
- Legal compliance: Fulfilling legal obligations, including reporting to the relevant authorities when required
Data Minimisation Principle: Alibaba33 only collects and uses personal data that is strictly necessary for the stated purposes. We do not collect data excessively or use it for unrelated purposes.
4Sharing Data with Third Parties
Alibaba33 does not sell your personal data. However, we may share your data with selected third parties in the following circumstances:
4.1 Trusted Service Providers
We work with third-party service providers that help us operate the platform, including:
- Payment gateway providers: FPX, DuitNow, and Malaysian eWallet providers that securely process your financial transactions
- Game software providers: A company providing slot games, live casino, and sports betting platforms
- Identity verification services: Third parties that assist us in conducting KYC checks
- Analytics services: Tools that help us understand how the platform is used for improvement purposes
All such service providers are required to keep your data confidential and use it solely for the specified purposes.
4.2 Legal Requirements
Alibaba33 may disclose your personal data to the relevant authorities when required under Malaysian law, including for financial crime prevention, fraud investigations, or pursuant to a valid court order.
Our Commitment: Every third party with whom we share your data is required to sign a legally binding data protection agreement, ensuring your data remains protected even outside Alibaba33's systems.
5Data Security Measures
Alibaba33 takes its security infrastructure seriously to ensure your personal data is always protected. Our technical and organisational measures include:
- 256-bit SSL/TLS Encryption: All data communications between your browser and our servers are fully encrypted, to the same standard used by Maybank2u and CIMB Clicks
- Multi-level access controls: Only staff with specific authorisation may access personal data, and every access is logged for audit purposes
- Two-factor authentication (2FA): An additional layer of security for admin accounts and member accounts that choose to enable it
- Continuous monitoring: An intrusion detection system (IDS) operating 24/7 to detect and prevent unauthorised access attempts
- Regular data backups: Data is regularly backed up to a separate secure location to ensure service continuity
- Security testing: Penetration testing is conducted regularly by independent security experts
Notify Us: While we take all reasonable precautions, no system is entirely 100% secure. If you suspect any security breach involving your account, please contact our support team immediately at support@alibaba33.my.
6Cookies & Tracking Technologies
The Alibaba33 platform uses cookies and similar tracking technologies to enhance your user experience. Below are the types of cookies we use:
| Cookie Type |
Functionality |
Duration |
| Essential Cookies |
Required for core platform functions such as login and session security |
Session |
| Preference Cookies |
Stores your preferences such as language, display settings, and game preferences |
1 year |
| Analytics Cookies |
Helps us understand how the platform is used for continuous improvement |
90 days |
| Marketing Cookies |
Used to display relevant promotions and offers to you |
30 days |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's privacy settings.
7Your Rights Regarding Personal Data
As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by Alibaba33:
1
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
2
Right of Rectification
If your data is inaccurate or incomplete, you have the right to request a correction at no charge.
3
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
4
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
5
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another service provider.
6
Right to Withdraw Consent
You may withdraw your consent to data processing at any time, without affecting the validity of any processing carried out prior to withdrawal.
To exercise any of the above rights, please contact our Data Protection Officer at privacy@alibaba33.my by stating the nature of your request along with sufficient identity verification details.
8Data Retention Period
Alibaba33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required under Malaysian law. The following are general retention period guidelines:
- Active account data: Retained for as long as your account remains active and in use
- Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's Companies Act requirements and financial regulations
- KYC and identity verification data: Retained for 5 years after account closure for anti-money laundering (AML) compliance purposes
- Customer support communication logs: Retained for 2 years for quality control purposes
- Closed account data: Basic information is retained for 5 years after account closure; data that is no longer required will be deleted or anonymised
Once the retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.
9Children's Privacy
The Alibaba33 platform is intended solely for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete the data and close the account in question.
Underage Violation Reporting: If you become aware that a minor has registered an account on our platform, please notify us immediately at support@alibaba33.my so we can take the appropriate action.
10Changes to This Privacy Policy
Alibaba33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.
When we make material changes, we will:
- Updating the "Last Updated" date at the top of this page
- Sending a notification to your registered email at least 14 days before the changes take effect
- Displaying a clear notice on our platform regarding upcoming changes
Your continued use of the Alibaba33 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
Alibaba33 Data Protection Officer
Email: privacy@alibaba33.my
General Support: support@alibaba33.my
Response Time: 1–3 business days
Live Chat: Available 24/7 on the Alibaba33 platform
We are committed to addressing every privacy-related enquiry seriously and in a timely manner. Your satisfaction and trust are our top priority.